MyDataRX.com

       Your prescription for safe data

Frequently Asked Questions

General FAQ's
  1. How does the service work?
  2. How safe is the service?
  3. How automated is “automated”?
  4. How does  MyDataRX.com compare to tape backups?
  5. Will I have to start the backup every day?
  6. How expensive is this service compared to tape backups?
  7. Can I stop using my tape system completely?
  8. What if I want to backup several computers to one account?
  9. What operating systems does this work with?

How does the service work?
It’s really quite simple.  The system automatically prepares your selected files for backup, compresses the data, encrypts them for security and transmits the data sets off-site to a secure vault within the datacenter.  

How safe is the service?
Backup sets are encrypted for complete security. With MyDataRX.com your data is protected by multiple layers of physical, logical and network security. MyDataRX.com encrypts the backups for complete security so nobody, not even we, can read them.

How automated is “automated”?
Once you install the software and create a backup set with a scheduled time, the system takes over. There is no need for manual intervention. Your system will awake at the scheduled time, scan for modified files, compress the chosen data, encrypt them for security and transmit the locked packet to your storage vault. 

How does MyDataRX.com compare to tape backups? MyDataRX.com addresses more of the requirements needed to truly protect your data.  The process is similar to traditional tape backup procedures, with several important advancements.  Our service is completely automated, more secure, and moves your data off-site faster.

Will I have to start the backup every day?
No. The system automatically begins at the scheduled time. Once you determine the schedule the software does the rest.

How expensive is this service compared to tape backups?
Probably one of the biggest advantages of MyDataRX.com is the affordable price. With our service, there is no hardware to purchase, no tapes to buy every month.  Simply install our software on your existing system and you’re ready to go.  Your monthly recurring cost will depend on the storage space you use each month. Check out our pricing plans.

Can I stop using my tape system completely?
That’s really up to you.  After you have backed up your data for several days or weeks and restored your files to test the system, most businesses do stop using their tape system.  Whether you add MyDataRX.com to enhance your existing disaster recovery plans or use our service as your primary backup, your files are available 24 hours a day 7 days a week.

What if I want to backup several computers to one account?

Our service will allow you to backup multiple PC’s, laptops, or servers to a single vault.  By doing this, you can roll the service out to multiple users or the entire sales organization.

What operating systems does this work with?
This service will work with:

  • Windows 2000 (Server or workstation)
  • Windows XP
  • Windows Vista
  • Windows 2003 (Server or workstation)
  • Windows Server 2008
  • Mac OS X 10.4 and higher